Container Rates and Payment
Shipping your household goods in fully protected steel-constructed ocean containers is the proven method to safeguard your valued belongings during ocean transit. Our rates are calculated on a per-container basis. Price depends on the overall length of the ocean container you choose and the type of service you select. Matson offers three types of service: door to door, door to port and port to port.
Door to Door Matson can arrange for a container to be dropped off at your home or business, picked up when you have finished packing the container and delivered to your new location. With this service we plan the trucking and ocean transit for you. All you have to do is pack your valuables in the container. For Alaska, please contact our customer support center at firstname.lastname@example.org or call 1-877-678-7447.
Door to Port Matson can manage your ocean transit and arrange for trucking on one side of the move (i.e. Mainland, Hawaii or Guam ). All you do is pack your container and arrange for trucking to or from the port on the other side of the move. For Alaska, please contact our customer support center at email@example.com or call 1-877-678-7447.
Port to Port If you plan to arrange your own trucking to and from the ports, Matson will manage the ocean transit part of your move between the mainland and Hawaii. For Alaska, please contact our customer support center at firstname.lastname@example.org or call 1-877-678-7447.
Booking Acknowledgement Form Please click here to view the acknowledgement form you will need to sign at the time of booking.
Matson affords you the opportunity to ship your personal auto or boat with your household goods in the same container, or you may deliver your vehicle directly to our port facility. Shipping your boat or vehicle in your household goods container may require an additional charge. To obtain more information about port to port service for your vehicle click here. For information about shipping your vehicle to Alaska click here
To obtain a free estimate for your move, please fill out our request-an-estimate form or call our account specialist at 1-800-4-matson; for Alaska moves, please contact Alaska Customer Service at email@example.com or call 1-877-678-7447.
Our account specialists can take your credit card payment over the phone or you can mail your payment to Matson Navigation Accounts Receivable at 426 N 44th Street, Phoenix Arizona 85008, Suite 250. Payments are also accepted at the port. The following payment methods are accepted:
- Cashiers check
- Travelers check
- Bank or postal money order
- Credit card – Master Card, VISA, Discover or American Express Card holder must be present if paying at the port
- Sorry, no personal checks are accepted
- Payment must be received prior to the delivery of empty equipment and subsequent delivery to port or rail
- Shipment number must be noted on your payment
Matson offers Full Container Load service (FCL) and will provide you with a clean, empty ocean container for loading your personal household goods.
You, as the shipper, are responsible for packing, loading and securing your personal household goods in the container. While containers vary slightly in size, these are the inside measurements of our four basic container sizes for Hawaii, Guam and Alaska:
|Note: As a point of reference, the furnishings of an average 3-bedroom home will likely fill a 20-foot container. Please measure all your furniture, boxes and other cargoes to determine the container that will meet your need.
Container cubic capacity is figured by multiplying the inside length x width x height in inches and dividing that sum by 1728 the number of cubic inches in one cubic foot.
There are two ways you may receive a container for loading:
- You can arrange for a UIIA approved trucking company to deliver a Matson container and pick it up after you have loaded your personal household goods.
- You can allow Matson to arrange for a trucker to deliver a container to your home or business.
The container will be delivered to you on a chassis (wheels) raising the container floor about four to five feet above the ground. Matson does not provide ramps or lift-gates, tie-downs or packing materials for loading.
If you choose to coordinate your own trucking, please be sure to ask the trucking company if they are a Uniform Intermodal Interchange Agreement (UIIA) approved carrier. If they are unsure about their interchange status, please have them contact the UIIA at 1-877-438-8442 or visit the UIIA web-site at www.uiia.org
Trucking charges must be paid directly to the trucking company you have chosen.
To avoid parking violations for a container parked on a public street overnight, we strongly advise that you check with your local city officials or police department for restrictions.
When our vessel arrives at its destination port, your personal household goods shipment will be discharged and placed in our container yard. You or your designated trucker will be notified that the container is available for pickup.
Once your container is discharged from the vessel at the destination port, Matson allows you free time for use of the container. On the mainland, Matson provides 48 hours to pick-up your container from our container yard. In Hawaii and Guam, Matson allows 10-days’ free time to pick-up, unload and return the container empty to the Matson container yard. Free time in Hawaii begins with the first midnight following availability of your personal household goods shipment. For Alaska moves, please contact our Alaska Customer Service Center at firstname.lastname@example.org or call 1-877-678-7447. After the free time expires, daily port storage or container detention charges will apply. If you are arranging your own trucking we highly recommend you have your trucker of choice pick up your personal household goods shipment within the allotted free time to avoid daily fees.
Full Container-load service is offered to or from Long Beach, or Oakland, CA, and Seattle, WA.
Full Container-load service is offered to or from Honolulu, Hilo, Kawaihae, Kahului, Nawiliwili, Molokai, and Lanai. Please allow about a week for empty equipment to become available for shipments from Molokai and Lanai.
Full Container-load service is offered to and from Guam, Saipan, Rota, Palau, Yap, Chuuk and Phonpei.
Full Container-load service is offered to and from Tacoma, WA, Anchorage, Kodiak and Dutch Harbor, AK.