Matson has more than 135 years of experience transporting cargo across the Pacific and has decades of experience shipping household goods containers. We understand household moves can be complex, especially across the Pacific and moving by container. Let our experts help you arrange ocean transport of your household goods container.
Read below to learn:
- Which of Matson’s three container service types works for your move and location.
- How to choose which container size is right for shipping your household goods.
- What payment types Matson accepts.
- How to receive a container to start loading and packing.
- How to retrieve your container at its destination port.
- Which ports Matson serves.
Call our account specialists at 1-800-4MATSON to get a free quote and learn about shipping household goods or fill out our request-an-estimate form; for Alaska moves, please contact Alaska Customer Service at email@example.com or call 1-877-678-7447.
Container Costs and Payment
Shipping your household goods in fully protected steel-constructed ocean containers will help protect your valuables during ocean transit. You pack the container with your household goods and we ship it across the Pacific.
Our rates are calculated on a per-container basis. The cost of shipping household goods depends on the overall length of the ocean container you choose and the type of service you select. Matson offers three types of service: door to door, door to port and port to port.
Door to Door: Matson can arrange for a container to be dropped off at your home or business, picked up when you have finished packing the container and delivered to your new location. With this service we plan the trucking and ocean transit for you. All you have to do is pack your furniture and household goods in the container. Excludes Hawaii or Alaksa to mainland, or mainland to Hawaii or Alaska.
Door to Port: Matson can manage your ocean transit and arrange for trucking on one side of the move (i.e. Mainland, Hawaii or Guam). All you have to do is pack your container and arrange for trucking to or from the port on the other side of the move.
- From mainland to Hawaii Matson offers door to port
- From Hawaii to mainland Matson offers port to door
- From Alaska to mainland Matson offers port to door
Port to Port: If you plan to arrange your own trucking to and from the ports, Matson will manage the ocean transit part of your move between the mainland and Hawaii.
Matson affords you the opportunity to ship your car or boat with your household goods in the same container, or you may deliver your car directly to our port facility. Shipping your car or boat in your household goods container may require an additional charge. To learn more about shipping your car port to port independently of your household goods click here.
To obtain a free estimate for your move, please complete our request-an-estimate form online or call our account specialist at 1-800-4MATSON; for Alaska moves, please contact Alaska Customer Service at firstname.lastname@example.org or call 1-877-678-7447.
Booking Acknowledgement Form You will need to sign an acknowledgement form at the time of booking. For Hawaii moves click here to view the acknowledgement form. To download the acknowledgement form for Alaska moves click here.
Once you book your move with our account specialists, payment must be received prior to the delivery of empty equipment and subsequent delivery to port or rail. Your shipment number must be noted on your payment.
Our account specialists can take your credit card payment over the phone or you can mail your payment to Matson Navigation Accounts Receivable at 426 N 44th Street, Suite 250, Phoenix, Arizona 85008. Payments are also accepted at the port. The following payment methods are accepted:
- Cashiers check
- Travelers check
- Bank or postal money order
- Credit card – Master Card, VISA, Discover or American Express Card holder must be present if paying at the port
- Sorry, no personal checks are accepted
Matson offers Full Container Load service (FCL) and will provide you with a clean, empty ocean container for loading your personal household goods.
As a point of reference, the furnishings of an average 3-bedroom home will likely fill a 20-foot container. Please measure all your furniture, boxes and other cargoes to determine the container that will meet your need.
You, as the shipper, are responsible for packing, loading and securing your personal household goods in the container. Container size availability varies by port of origin and final destination. While containers vary slightly in size, these are the inside measurements of our four basic container sizes for Hawaii, Guam and Alaska:
|Container cubic capacity is determined by multiplying the inside length x width x height in inches and dividing that sum by 1728 (the number of cubic inches in one cubic foot).|
There are two ways you may receive a container for loading:
- You can arrange for a Uniform Intermodal Interchange Agreement (UIIA) approved trucking company to deliver a Matson container and pick it up after you have loaded your personal household goods.
- You can allow Matson to arrange for a trucker to deliver a container to your home or business.
The container will be delivered to you on a chassis (wheels) raising the container floor about four to five feet above the ground. Matson does not provide ramps or lift-gates, tie-downs or packing materials for loading.
If you choose to coordinate your own trucking, please be sure to ask the trucking company if they are a UIIA approved carrier. If they are unsure about their interchange status, please have them contact the UIIA at 1-877-438-8442 or visit the UIIA web-site at www.uiia.org.
Trucking charges must be paid directly to the trucking company you have chosen.
To avoid parking violations for a container parked on a public street overnight, we strongly advise that you check with your local city officials or police department for restrictions.
When our vessel arrives at its destination port, your personal household goods shipment will be discharged and placed in our container yard. You or your designated trucker will be notified that the container is available for pickup.
Once your container is discharged from the vessel at the destination port, Matson allows you free time for use of the container.
- On the mainland, Matson allows 96 hours free time to pick-up, unload and return the container empty to the Matson container yard.
- In Hawaii and Guam, Matson allows 10-days free time to pick-up, unload and return the container empty to the Matson container yard.
- Free time in Hawaii begins with the first midnight following availability of your personal household goods shipment.
After the free time expires, daily port storage or container detention charges will apply. If you are arranging your own trucking we highly recommend you have your trucker of choice pick up your personal household goods shipment within the allotted free time to avoid daily fees.
For questions about moves to or from Hawaii, Mainland or Guam, contact our account specialists at 1-800-4MATSON or click here. For Alaska moves, please contact our Alaska Customer Service Center at email@example.com or call 1-877-678-7447.
Full Container-load service is offered to or from Long Beach, Oakland and Seattle/Tacoma.
Full Container-load service is offered to or from Honolulu, Hilo, Kawaihae, Kahului, Nawiliwili, Molokai, and Lanai. Please allow about a week for empty equipment to become available for shipments from Molokai and Lanai.
Full Container-load service is offered to and from Guam, Saipan, Rota, Palau, Yap, Chuuk and Pohnpei.
Full Container-load service is offered to and from Tacoma, WA, Anchorage, Kodiak and Dutch Harbor, AK.
Full Container-load service is offered to and from Samoa, American Samoa, Fiji, Tahiti, Auckland.