General
Insurance
Packing, Loading and Unloading
Transit Time
Booking a Shipment
Claims


General

Q: Can Matson pack up my household goods and furniture and put it in the container for me?
A: No. You or a moving company would need to pack the household goods and furniture and put it in the container. Matson provides the container and manages ocean transit.

Q: Where can I get the Acknowledgement Form to sign at the time of booking?
A: The Acknowledgement Form can be downloaded by clicking here.
For the Alaska Booking Acknowledgement Form click here.

Insurance

Q: Can I get insurance to cover my household goods during the move?
A: For current coverage please see Matson’s limited liability clause. For additional coverage please:

  • Check with your current insurance carrier to determine whether your current coverage includes moves from the U.S. mainland to Hawaii or Alaska.
  • Consult your local Yellow Pages or Internet for Marine Insurance Carriers
  • Additional coverage may be obtained by purchasing Ad Valorem with Matson Navigation. Rate is 2% of the declared value of your goods and is in addition to normal shipping charges.

Packing, Loading and Unloading

Q: How do I find a reputable trucking company to move the container between my home and the port?
A: All truckers are required to be registered with the UIIA in order to carry Matson equipment. Matson can provide a trucking company for you or you can consult your local yellow pages or the Internet.

Q: Does Matson move household goods that are not in containers?
A: No. Matson can only ship full container loads. If you are interested in shipping less than a container load, please consult your local yellow pages or Internet for freight forwarders.

Q: Is the inside of the container corrugated or smooth?
A: The interior of our containers are corrugated. Matson does not provide blankets, ropes or tie downs.

Q: Can I put a car, truck, tractor, boat or other vehicle in the container along with my furniture and other household items?
A: Motor Vehicles or boats may be included in your container for an additional charge.

All vehicles or boats must have a disconnected battery, have a fuel tank level of ¼ tank or less and be properly blocked and braced. If your vehicle carries any auxiliary propane tanks, they must be emptied. All fire extinguishers must be removed.

All vehicles will be inspected by U.S. Customs and Border Protection if they are going from:

  • Oakland or Seattle to Guam or Marshall Islands
  • Oakland, Seattle, Long Beach or Honolulu to South Pacific destinations

Please review the OK to Lade Guidelines and make sure household goods are loaded first and your car last so the vehicle is closest to the container doors and accessible for inspection.

Q: Can we load household items in the car we put into the container?
A: Yes. If you are loading your car into a container with household goods you may put household goods inside the car. However, cars tendered to Matson and shipped on their own must be free of all personal items.

All vehicles or boats must have a disconnected battery, have a fuel tank level of ¼ tank or less and be properly blocked and braced. If your vehicle carries any auxiliary propane tanks, they must be emptied. All fire extinguishers must be removed.

All vehicles will be inspected by U.S. Customs and Border Protection if they are going from:

  • Oakland or Seattle to Guam or Marshall Islands
  • Oakland, Seattle, Long Beach or Honolulu to South Pacific destinations

Please review the OK to Lade Guidelines and make sure household goods are loaded first and your car last so the vehicle is closest to the container doors and accessible for inspection.

Q: How do I get my car in and out of the container?
A: Matson does not provide ramps of any kind. Customers are responsible for getting their cars in and out of their household goods container. Some customers contact a roadside assistance service to have a flatbed lift the vehicle to the container’s height. You can refer to your local Yellow Pages or Internet for equipment rental companies to obtain a ramp.

All vehicles will be inspected by U.S. Customs and Border Protection if they are going from:

  • Oakland or Seattle to Guam or Marshall Islands
  • Oakland, Seattle, Long Beach or Honolulu to South Pacific destinations

Please review the OK to Lade Guidelines and make sure household goods are loaded first and your car last so the vehicle is closest to the container doors and accessible for inspection.

Q: Are there any guidelines for how to load my motor vehicle in the container?
A: Cars must be loaded in compliance with US Coast Guard regulations. Please review the OK to Lade Guidelines and make sure household goods are loaded first and your car last so the vehicle is closest to the container doors and accessible for inspection.

All vehicles or boats must have a disconnected battery, have a fuel tank level of ¼ tank or less and be properly blocked and braced. If your vehicle carries any auxiliary propane tanks, they must be emptied. All fire extinguishers must be removed.

Q: Are there any weight or content restrictions for loading a container?
A: Household good shipments normally are not heavy enough to warrant weight restrictions. However you may wish to check with your local Highway Patrol Office to confirm legal weight limits in your area, as these restrictions vary depending upon location and route traveled.

Illegal, dangerous or hazardous cargo may not be included in your container. Please check with our Customer Support Center for your specific questions.

Q: How can I be sure my contents are secure from the time I load them into the container to the time the container is delivered?
A: While the container is in your possession, you may lock it with a padlock if necessary. However, lock must be removed before the container is delivered to Matson for shipment.

All containers receive a seal when closed for final transport.

The US Coast Guard, Department of Homeland Security and Matson can inspect any container at any time to insure no illegal, dangerous or hazardous cargo is loaded into a container.

Q: Once the container arrives at the port, can it be delivered to my local address or does it have to be unloaded at the dock?
A: Containers may not be loaded or unloaded at the Matson facility.

If your ultimate destination is the mainland, Matson can either arrange transport of the container to your final destination, or provide you with a trucking company with whom you can arrange trucking yourself.

Matson cannot deliver your container or offer destination trucking in Hawaii. For trucking in Hawaii, please consult the Internet or the local yellow pages.

Loading

Customers should load their containers within 10 days of receipt of the empty container.

Unloading

  • To avoid storage or detention charges, westbound containers sailing to Hawaii must be picked up from the Matson destination port and brought back empty within 10 calendar days once they are made available for pick up.
  • To avoid storage or detention charges, eastbound containers sailing from Hawaii must be picked up from the Matson destination port within 2 working days once they are made available for pick up. They should be returned empty to the port within a week.
  • To avoid storage or detention charges to or from Alaska
    Tacoma- containers must be picked up and returned empty within 10 calendar days once they are made available for pick up.
    Anchorage- containers must be picked up and returned empty within 72 hours once they are made available for pick up.
    Dutch, Captain’s Bay and Unalaska- containers must be picked up and returned empty within 5 calendar days once they are made available for pick up.
    Kodiak- containers must be picked up and returned empty within 5 calendar days once they are made available for pick up.

Containers provided placement service, including constructive placement, under the provisions of this tariff will be allowed 72 hours free time.

Free Time/Detention/Storage

All applicable rules/charges regarding Free Time, Detention and Storage will apply except when cargo is diverted to a port other than that named in this tariff. In this case, carrier will allow a maximum of 10 calendar days free time at Tacoma only. After expiration of free time, applicable detention and storage charges will apply.

Free Time, Detention and Storage – Alaska 

Containers consigned to Dutch Harbor, Captain’s Bay or Unalaska will be allowed free time beginning with the first 8 A.M. following the actual arrival date of the vessel (This shall be the first day of free time), and expiring at 8 A.M. on the sixth calendar day following the start of free time. (See Notes 1 and 2) In the event that the container is not returned to Carrier empty or Carrier is not notified that the container is empty and available for loading before the expiration of free time the following detention charge shall apply: $132 per day or fraction thereof.

Containers consigned to Kodiak will be allowed free time beginning with the first 8 A.M. following the actual arrival date of the vessel (This shall be the first day of free time), and expiring at 8 A.M. on the sixth calendar day following the start of free time. (See Notes 1 and 2) In the event that the container is not returned to Carrier empty or Carrier is not notified that the container is empty and available for loading before the expiration of free time the following detention charge shall apply: $74 per day or fraction thereof.

Transit Time

Q: How much time does it take for my move to get from origin to destination?
A: Depending upon your ultimate destination, Customer Service can provide you with an anticipated timeframe on your specific move.

Booking a Shipment

Q: How much lead-time is necessary to set up a household good move?
A: Depending upon your location and the type of service you request, you can book your container move 2 business days or less, prior to when container delivery is required. Locations outside the local port areas require a minimum of at least one week lead time before an empty container can be delivered to your home.

Q: How and when do I pay for the household good move?
A: Household good moves must be paid prior to the container being tendered to Matson’s port for shipment. You can pay via credit card (Visa, M/C, Discover or American Express) at the load port or via telephone with Customer Service at 1-800-4-MATSON. For Alaska shipments call 1-877-678-SHIP.

Claims

Q: What if my household goods or car is damaged during the move?
A: Claims forms can be submitted online. Alaska Claims forms can be submitted online by clicking here.