Matson’s Liability for Your Shipment

We will make every effort to safeguard your household goods from damage. However, because unforeseen circumstances sometimes occur, we offer limited protection while your goods are in our possession. If Matson is responsible for damage to your goods, our liability is limited to the amount of damage actually sustained to your goods, not to exceed the market value of your goods and, in no event, more than $1,000 per package (i.e., van pack) or, if the number of packages is not disclosed to Matson, $1,000 per customary freight unit (i.e., container). This liability limit can be increased up to the full value of your goods by declaring the value on your Dock Receipt and paying the appropriate additional freight rate. We do not provide any form of insurance. You should verify your personal marine insurance coverage for transportation damage and any other related insurance protection with your insurance carrier.

Website Terms and Conditions

Welcome to the Matson Navigation Company, Inc. Website. This screen sets forth Matson’s policies with regard to privacy of user information, website operations and updates, links, content and information and amendments and provides you with a contact for any questions.

Privacy Policy

Matson views customer privacy as an important part of the way we do business. You may visit our website with confidence that Matson is committed to a strong privacy policy.

Matson Registered Users

If you register with us to perform shipping transactions on our website, you will receive additional online services as a result of your registration. Registration and transaction information processed by registered users through this website will be combined with customer information in our data base. Transaction information will remain a business record and treated accordingly. Users are solely responsible for the content of any information and messages provided by them. Online users will be assigned a discrete user I.D. and password and will be solely responsible for insuring the authorized use thereof. Matson has installed and will maintain reasonable security measures designed to prevent the unauthorized use of customer and transaction information. We will not provide such information to third parties except to those authorized in accordance with shipping instructions or otherwise.

Website Operation and Updates

Matson views this website as an important means of communication with our customers. We will make all reasonable efforts to provide current and accurate information on the site and to have it operational for our customers, but we do not make any guarantees or warranties. Periodically Matson will update the time sensitive information on the website, such as vessel schedules, tariffs, and freight tracking information. Please check for updates and contact your account specialist with any questions. In no event will Matson be liable to you or any other person for any special, incidental, consequential or punitive damages of any kind relating to use of this website.


As a service to users of our website, Matson may provide external links to government websites and other resources. We hope these will be helpful. However, in providing external links, Matson does not accept responsibility for or endorse the content or practices of the linked sites.

Website Content and Information

The content and software included on this website are the property of Matson or its suppliers and are protected by copyright and other intellectual property rights. Except as authorized in the website, any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of such materials is strictly prohibited.

No Unlawful or Prohibited Use

Users are solely responsible to lawfully use the website and the email and communications facilities made available on the website.

Matson Contact

For additional information concerning Matson’s website or this policy, please contact Matson at the following addresses:

Webmaster address:
555 12th Street
Oakland, CA 94607
Phone: (510) 628-4534
Fax: (510) 628-7380

Future Amendments and Agreement. We expect our website to change over time as we enhance the services offered to our customers. Matson reserves the right to add, modify or delete portions of this policy at any time. Your continued use of this site confirms your agreement with this policy.