There are two types of online transactions available on the Matson website, unsecured and secured.

The unsecured transactions can be accessed on the website by the general public without having to register and/or login. See Transactions That Do Not Require Registration.

In order to gain access to the secured online transaction area of the website, you must be a registered user. The registration process is described below under How to Become a Registered User.

Note: Existing Matson website customers will not be required to go through this registration process.

Transactions That Do Not Require Registration

As discussed above, there are activities or transactions, which can be accessed and performed within the website, that do not require registration. These unsecured online activities or transactions are:

  • Viewing Tariffs
  • Viewing Vessel Schedules
  • Booking and Tracking Privately Owned Vehicles
  • Requesting Credit
  • Filing a Claim

These activities can be accessed from the public or non-secured portion of the website and will not be covered in this guide.

Transactions That Require Registration

Some online transactions are secure and require a customer to register, while others are available to the general public without registration (see section titled Transactions That Do Not Require Registration).

The Domestic Trade services that are available and require registration and login are:

  • Track Shipments
  • Book Shipments
    • Create
    • Modify
    • View
  • View Account Balances
  • Billing Instructions
  • Automobile Tracking
  • Retrieve Billing Documents
    • Freight Bill
    • Bill of Lading
    • Delivery Order
    • Notice of Arrival

The China Trade services that are available and require registration and login are:

  • Track Shipments
  • View Account Balances
  • Retrieve Billing Documents
    • Notice of Arrival

How to Become a Registered User

To become a registered user, the process described below must be completed. This process includes steps that address the issue of security and acceptance of the terms and conditions associated with becoming a Matson website registered user. These topics are briefly covered below.


Matson has made and continues to make reasonable efforts to ensure that your company’s information is protected against unauthorized access.

In order to help maintain a secure site, we ask that individuals at companies apply for their own User ID’s rather than sharing an ID between several users.

Terms and Conditions

Each individual registering or requesting a User ID for the first time will be asked to acknowledge and agree with Matson’s terms and conditions before access to the secured online transaction portion of the website is granted. If you choose not to agree to the terms and conditions of the website, Matson will be unable to establish a User ID in your name.

Registration Process