Customer Service

New Customer?

Image of smiling customer service agent ready to help.

Our experienced staff can answer any question you might have on ocean services and logistics.
Contact Us ›

Client Login

Register
Forgot Password?

Track Shipment

Ocean Shipping Operations

A leader in Pacific shipping, Matson’s ocean transportation service is recognized for its industry leading on-time arrival performance and award-winning customer service. Our diversified fleet features purpose-built containerships, as well as combination container and roll-on, roll-off vessels and specially designed container barges. Matson’s ships and assets are U.S.-built, U.S.-crewed and U.S.-operated, which provide significant advantages in the integrated trade lanes that we operate.

Serving Hawaii continuously since 1882, Matson is uniquely experienced in carrying the wide range of commodities needed to support economies that rely on ocean transportation. Matson’s service to Hawaii, Alaska, Guam, Micronesia, Asia and the South Pacific is a key component of the distribution systems for businesses, allowing customers to rely on our dependable vessel schedules to continually replenish inventories from distribution centers located on the U.S. Mainland. Learn more...


In Focus:  

Reducing Environmental Impact

Matson is working toward goals of achieving a 40% reduction in Scope 1 greenhouse gas (GHG) fleet emissions by 2030 and net zero GHG emissions by 2050. A big part of our strategy to reach these goals is investing in new ships designed for greater fuel efficiency and engines designed for new, cleaner alternative fuels. The company recently signed contracts committing $1 billion to construct three new Aloha Class containerships slated for delivery in 2026 and 2027.

This investment follows a nearly $1 billion Hawaii fleet renewal program that delivered new Aloha Class vessels Daniel K. Inouye and Kaimana Hila in 2018 and 2019, respectively, and Kanaloa Class combination container/roll-on, roll-off (“con-ro”) ships Lurline and Matsonia in 2019 and 2020.

At 3,220 and 3,500 TEUs, respectively, our Aloha Class and Kanaloa Class ships are Matson’s largest capacity and most fuel-efficient vessels. All are equipped with the latest in green technology, fuel-efficient hull design, environmentally safe double hull fuel tanks, freshwater ballast systems, and dual fuel engines designed to accommodate the use of new cleaner fuels. Learn more about Matson’s investments in reducing its carbon footprint and other commitments to sustainable business practices. Sustainability efforts»


Alaska – Asia Express Service

Matson now offers direct service to Asia from Alaska with Alaska - Asia Express (AAX). Customers will appreciate the convenience of direct westbound service from Dutch Harbor, Alaska to Ningbo and Shanghai, China or transfer at our hub in Shanghai to other cities in Asia via Matson’s partner network.

Matson’s Asia partner network provides timely connections from Shanghai to ports in South Korea (Busan), Japan (Hakata, Kobe, Yokohama), Taiwan (Kaohsiung), China (Dalian, Qingdao), Vietnam (Ho Chi Minh), and Thailand (Laem Chabang).

For further information on shipping to Asia, to get a free quote, or to book a shipment to Asia, please call 1-877-678-SHIP to speak with a Matson customer service representative in the United States.


Track My Auto app shown on mobile phone.

Track My Auto App

Track shipping status, view port info or contact Customer Service on the go.

Track My Container app shown on mobile phone.

Track My Container App

Track container status, locate ports or access vessels.