Vehicles Picked Up in Tacoma

In order to expedite your claim, please fill out the following Online Claim Form (required). Please be specific in describing where and what damages you are claiming. ***Please Note*** Concealed or non-apparent damage must be reported to Matson Claims Department within 3 calendar days of pick up. For more information regarding liability and time limits to file a claim please see our terms and conditions for MNC or Alaska shipments.

If Matson is responsible for transportation damages that are apparent on your vehicle (excludes pre-existing damages or wear and tear items), our liability is limited to the amount of the damage actually sustained to your vehicle, not to exceed the market value.

For vehicles shipped from Guam, Micronesia, and Marshall Islands, our liability is limited and in no event will exceed more than $1000 per 40 cubic feet based on the size of your vehicle.

Should your claim be approved, we will pay the amount of the estimate directly to you. Matson will generally take 3-4 weeks to make a decision once your paperwork is received.

Physical Damages notated at pick up:

• Please obtain a written vehicle repair estimate. If the estimate is over $500.00, a second estimate will be required. The estimate(s) should only be for repairs to the damages noted at the time of pick-up.

Mechanical Damages notated at pick up:

• If you noted any mechanical damages at the time of pick up, a mechanics statement will be required as well as an estimate for repair. Please have the mechanic write a statement of what is wrong with the vehicle as well as what could have caused the damages on their letterhead and/or on the estimate itself. Please be advised damage due and confined to mechanical and electrical breakdown, vehicle maintenance, and normal wear and tear would not be considered as a covered repair as these are unrelated to the transport of your vehicle.

You may mail or email your claim documentation to:

Matson Navigation Company, Inc.
555 12th Street, 8th Floor
Oakland, CA 94607
Attn: Claims Department

Email: claimsmainland@matson.com

Please be sure to include the following with your claim documentation:

• A letter indicating the damage you are claiming to include a specific dollar amount
• Matson Shipment/Booking number
• Contact information, including e-mail address, mailing address, and daytime phone number
• A copy of your vehicle survey indicating the new damage
• If a mechanical issue, a statement from the mechanic
• Photos of the damage (if applicable)
• Any other documentation you feel will support your claim

If you have any questions, please contact our claims department at 510-628-4385 or toll-free at 1-800-462-8766 and ask to be transferred to the claims department.