Detention Mitigation Procedure

Requests for mitigation, refund, or waiver must be submitted in writing within thirty (30) calendar days from the invoice issuance date. Matson will attempt to resolve the request within thirty (30) calendar days of receiving such a request or at a later date as agreed upon by both parties.

To submit a request:

• Email china_detention@matson.com with the Detention Invoice Number in the subject line.
• Include a detailed explanation of the mitigation reason.

Please contact Customer Service (877-China-02 or 877-244-6202) with any questions.