March 28, 2020

Alaska’s Statewide “Shelter at Home” and Intrastate Travel Restrictions Do Not Affect Our Operations

“Yesterday’s ‘shelter at home’ and intrastate travel restrictions issued for residents of Alaska do not affect our operations, as Matson and the services that support our operations are considered “Essential Businesses” supporting critical transportation infrastructure,” said Bal Dreyfus, senior vice president, Alaska. “Matson continues to operate all Alaska service schedules without interruption. Ports are operating normally and we expect no disruptions at this time.

“Along with the health and safety of our employees, supply chain partners and customers, our top priority is ensuring the continuation of reliable delivery of goods to our communities as scheduled. This is a time for all Alaskans to take the necessary precautions, and we appreciate everyone doing their part under difficult circumstances – especially those serving the needs of our community, from our mariners and people on the docks to our truckers and other supply chain partners, food and medicine suppliers, first responders and medical personnel who continue to support our community.”

Matson intends to maintain all service schedules as normal with two weekly northbound departures from Tacoma; two weekly arrivals in Anchorage; two weekly arrivals in Kodiak, and one weekly arrival in Dutch Harbor. Southbound schedules will also operate as normal.

Matson is committed to taking all appropriate steps to ensure the continuation of services, including the deployment of reserve vessels if necessary to continue meeting the needs of our customers.

Matson is monitoring developments closely and ensuring compliance with all United States Coast Guard and local, federal and international government reporting and prevention directives for maritime operations. Matson also has frequent and regular communication with the United States Coast Guard and the Ports of Alaska, Kodiak and Dutch Harbor regarding commercial port operations.

 

March 24, 2020

Alaska’s Mandatory Quarantine for All Incoming Passengers Does Not Affect Our Operations

Please be advised Alaska’s mandatory quarantine for all incoming passengers issued March 23 does not affect our operations. Matson and the services that support our operations are considered critical “businesses that supply other essential businesses with the support or supplies necessary to operate” as stated by State of Alaska COVID-19 Mandate 010 Critical Workforce Infrastructure Attachment A.

The U.S. Department of Homeland Security also states Matson’s operations and services are essential as stated by the Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response.

Matson is monitoring developments closely and ensuring compliance with all United States Coast Guard and local, federal and international government reporting and prevention directives for maritime operations. If new restrictions are imposed, Matson will comply with all regulations in place at the time and advise customers of any service changes in a timely manner.

Matson continues to operate all Alaska, Hawaii, Guam, and South Pacific service schedules without interruption. Ports are operating normally and we expect no disruptions at this time.

Matson is committed to taking all appropriate steps to ensure the continuation of services, including the deployment of reserve vessels if necessary to meet the needs of our customers.

 

March 24, 2020

New Zealand’s COVID-19 Alert Level 4 Does Not Affect Our Operations

Please be advised Matson operations will not be affected by the New Zealand Government’s COVID-19 Alert Level 4 announcement. Matson and the services that aid our operations are considered “Essential Businesses” supporting critical transportation infrastructure to the South Pacific. Matson continues to operate all Tonga, Fiji, Samoa, American Samoa, Cook Islands and Niue service schedules without interruption. Ports are operating normally and we expect no disruptions at this time.

Guidance provided by the New Zealand Ministry of Foreign Affairs and Trade for essential services include:

“Any entity which operates or is contracted by an entity listed in Schedule 1 of the Civil Defence and Emergency Management Act 2002, an aerodrome, a passenger and/or freight aviation service, a passenger and/or freight shipping service, a road freight service, a rail freight service, a vehicle recovery service; or a public transport service (under contract with a Regional Council).”

Matson is committed to taking all appropriate steps to ensure the continuation of services. We are monitoring developments closely and ensuring compliance with local and international government reporting and prevention directives at sea and ashore. Our Auckland Headquarters are open for essential staff activities. A minimum of 50% of our staff are working remotely from home as part of our Business Continuity Plan. Customers can continue calling Matson’s office phone numbers as they are forwarded to the appropriate staff member.

If new restrictions are imposed, Matson will comply with all regulations in place at the time and advise customers of any service changes in a timely manner.

 

March 23, 2020

Hawaii Shelter-at-Home Orders Do Not Affect Our Operations 

Please be advised that stay at home executive orders issued for residents of Hawaii do not affect our operations, as Matson and the services that support our operations are considered “Essential Businesses” supporting critical transportation infrastructure. 

Matson continues to operate all Hawaii, Alaska, Guam, and South Pacific service schedules without interruption. Ports are operating normally and we expect no disruptions at this time. 

 

March 20, 2020

California Regulations Do Not Affect Our Operations

Please be advised that yesterday’s California wide stay at home executive order does not affect our operations, as Matson and the services that support our operations are considered “Essential Businesses” supporting critical transportation infrastructure. 

Matson continues to operate all Hawaii, Alaska, Guam, and South Pacific service schedules without interruption. Ports are operating normally and we expect no disruptions at this time. 

 Guidance provided by the U.S. Department of Homeland Security states: 

 ”…workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, including staffing operations centers, maintaining and repairing critical infrastructure, operating call centers, working construction, and performing management functions, among others. The industries they support represent, but are not necessarily limited to, medical and healthcare, telecommunications, information technology systems, defense, food and agriculture, transportation and logistics, energy, water and wastewater, law enforcement, and public works.  (Full text here.) 

Matson is committed to taking all appropriate steps to ensure the continuation of services, including the deployment of reserve vessels if necessary to meet the needs of our customers. 

If new restrictions are imposed, Matson will comply with all regulations in place at the time and advise customers of any service changes in a timely manner. 

 

March 19, 2020

Matson understands the important role we play in the communities we serve. We are committed to taking all appropriate steps to ensure the continuation of services, including the deployment of reserve vessels if necessary to continue meeting the needs of our customers.

Matson continues to operate all Hawaii, Alaska, Guam, and South Pacific service schedules without interruption. Ports are operating normally and we expect no disruptions at this time.

Hawaii: All ports remain open and Matson intends to maintain all Hawaii service schedules as normal with three arrivals a week to Honolulu and twice a week calls to each neighbor island port.

Alaska: All ports remain open and Matson intends to maintain all Alaska service schedules as normal with two weekly northbound departures from Tacoma; two weekly arrivals in Anchorage; two weekly arrivals in Kodiak, and one weekly arrival in Dutch Harbor. Southbound schedules will also operate as normal.

Guam: The Port of Guam remains open and Matson intends to maintain its Guam service with its normal weekly service to Guam from U.S. West Coast and Honolulu.

Matson’s South Pacific Island services continue to operate as scheduled in full compliance with local regulations and protocols.

Matson is monitoring developments closely and ensuring compliance with all United States Coast Guard and local, federal and international government reporting and prevention directives for maritime operations. Matson also has frequent and regular communication with the United States Coast Guard as well as the Hawaii State Department of Transportation, Alaska Department of Transportation and Public Facilities, Port Authority of Guam and South Pacific port authorities regarding commercial port operations. If new restrictions are imposed, Matson will comply will all regulations in place at the time.

Matson has been regularly updating all vessel crews on preventative measures as advised by the CDC and regulatory requirements from the United States Coast Guard and other authorities. Shore leave has been suspended or restricted for port calls to reduce exposure for crews.

All Matson employees are following steps recommended by CDC and/or required by local authorities to minimize risk of exposure or transmission of respiratory illness, including:

  • Adopting CDC guidelines on personal hygiene and social distancing;
  • Staying at home if sick, and following CDC return-to-work recommendations;
  • Eliminating all but necessary travel;
  • Following quarantine requirements upon return from any travel;
  • Using teleconference capabilities to limit meetings, training sessions, and other in-person group events; and
  • Following all federal and local government requirements as well as any location-specific guidelines for offices.

To further protect employees and customers, Matson is encouraging employees to work-from-home in support of social distancing directives, is working to maintain ample supplies of soap and hand sanitizer in its facilities and has increased cleaning schedules for its facilities with emphasis on disinfection of high-touch surfaces.

Matson’s remote work program for our Phoenix-based customer service team, implemented many years ago, is being widely utilized. Matson’s customer service teams, based in Phoenix and Guam, remain fully staffed and are available to help you with your questions and requests.

We are monitoring developments daily and will continue to update this information as needed.

Thank you for shipping with Matson.