ship auto
move vehicle
move vehicle
car shipping

FAQs

  1. How long does it take to ship a car to or from Hawaii?
  2. How much does it cost to ship my car?
  3. Can I send a personal check to pay for my shipping charges?
  4. Can I make a booking online but pay for it when I drop off the car at the port?
  5. Why canít I just show up at the port and get a booking number from there?
  6. Can I ship personal effects in my car?
  7. I have not dropped off my car yet but I need to cancel my booking and Iíve already paid, how do I get my money back?
  8. Iím moving back to the mainland United States from Hawaii, and I understand I must provide my title and registration as part of the shipping process. When I shipped a vehicle to Hawaii, this was not a requirement. Why do I have to present this additional documentation now? Why is the process for shipping a vehicle to Hawaii different from shipping a vehicle from Hawaii?
  9. I have a cover for my car, will someone at the port cover my vehicle to protect it?
  10. I just shipped my car but Iím not moving anymore, I need to ship it back. What do I do?
  11. How often do the barges leave?
  12. Why must my car only have ľ tank of gas or less?
  13. Is my car exposed to the elements?
  14. Do you put cars in containers?
  15. Do you have military discounts?
  16. How far in advance can I make a booking?
  17. I got a bill in the mail after I dropped my car off, but I already paid?
  18. Do you ship motorcycles?
  19. I have a small crack or chip on my windshield. Can I still ship my vehicle?
  20. How will I know when my car is available?
  21. What documents will I need to show when I collect my car?
  22. I canít pick my car up, and will need a friend or family member to collect for me. Do I need to make any special arrangements for this prior to receiving the vehicle?
  23. My car was damaged in transit, how do I file a claim with Matson?
  24. My car arrived early and now I have storage fees. Do I have to pay them?
  25. How long does it take when I drop off or pick up my car?
  26. What are the Port storage fees?
  27. What are Matson's Bill of Lading Terms and Conditions?
  28. Can I drop off my vehicle at the port sooner than I originally scheduled......is this ok?
  29. I have dropped off my vehicle but Iím not moving anymore. How do I get my car and money back?
Q. How long does it take to ship a car to or from Hawaii?
A. From vessel sail date, transit times average 10 days to Oahu and 17 days to Kauai, the Big Island of Hawaii and Maui.
Q. How much does it cost to ship my car?
A. Please view our shipping rates
Q. Can I send a personal check to pay for my shipping charges?
A. Matson does not accept personal checks. You can pay for your shipment with the following methods of payment:
  • VISA
  • Mastercard
  • Discover
  • American Express
  • Money order/Cashier check (please make payable to Matson Navigation Co.)
  • Cash
Q. Can I make a booking online but pay for it when I drop off the car at the port?
A. Yes, you can. Please be sure your vehicle is paid for in full by the time it is delivered to the port. Matson does not accept collect shipments.
Q. Why canít I just show up at the port and get a booking number from there?
A. Port personnel do not have access to Matsonís booking system. Begin the easy process of making a booking for your vehicle prior to arriving at the port.
Q. Can I ship personal effects in my car?
A. No personal items are to be left in your vehicle due to liability reasons. The only exceptions are the spare tire, jack and child car seats. The port personnel will complete a full inspection of your vehicle and if you have any items in your vehicle they will have to be removed prior to vehicle receipt. Please also remove your important documents from the glove compartment.
Q. I have not dropped off my car yet but I need to cancel my booking and Iíve already paid, how do I get my money back?
A. Please send your booking information through the ďcontact usĒ tab and an account specialist will call you to process your refund.
Q. Iím moving back to the mainland United States from Hawaii, and I understand I must provide my title and registration as part of the shipping process. When I shipped a vehicle to Hawaii, this was not a requirement. Why do I have to present this additional documentation now? Why is the process for shipping a vehicle to Hawaii different from shipping a vehicle from Hawaii?
A. It is Hawaii State Law (Statute 286-57 Unlawful removal of motor vehicle from State) that all privately owned vehicles shipping from Hawaii to the mainland United States are required to abide by. Please consult the Hawaii DMV regulations for more information.
Q. I have a cover for my car, will someone at the port cover my vehicle to protect it?
A. Matson does everything we can to protect your vehicle while in our possession. The port personnel will not cover your automobile. Matson ships thousands of automobiles each month and we take excellent care of each and every one.
Q. I just shipped my car but Iím not moving anymore, I need to ship it back. What do I do?
A.
  • Please send your booking information through the ďcontact usĒ tab and an account specialist will call you to assist in retrieving your vehicle.
  • Please note: if your car is already in line to be shipped a $221.00 re-handling fee will be assessed.
  • Please note: if your car is already on a vessel a return booking will need to be made, you will only be charged 50% of the current shipping rates for any return booking.
Q. How often do the barges leave?
A. Matson provides weekly barge service from Oahu to the Neighbor Islands.
Q. Why must my car only have ľ tank of gas or less?
A. It is a U.S. Coast Guard regulation that all vehicles have a ľ tank of gas or less. Gasoline and car batteries are considered hazardous material.
Q. Is my car exposed to the elements?
A. Our ports do not have any covered parking. Your vehicle will be exposed to the elements.
Q. Do you put cars in containers?
A. The preferred method of vehicle shipment is either in our vessel garages or in specialized auto frames. Containers are not generally loaded with automobiles. However, at the discretion of our terminal operations, occasionally vehicles are loaded into closed containers.
Q. Do you have military discounts?
A. Currently Matson does not have any discounts for military personnel. Matson shipping rates are in line with our competitors.
Q. How far in advance can I make a booking?
A. We advise that you make your booking within a month of your planned move date so you can get the most accurate vessel information. Please note that when you book far in advance, vessels in Matsonís schedules are subject to change. Matson booking numbers are valid for 90 days only. If your booking has expired you will need to contact our customer service department.
Q. I got a bill in the mail after I dropped my car off, but I already paid?
A. An invoice is generated as soon as your vehicle is physically received at our ports. Matson does not accept any collect shipments; if you have paid for your shipment and received an invoice, this is simply a timing issue with posting your funds to your booking information. Please retain the invoice for your records.
Q. Do you ship motorcycles?
A. Matson does not ship motorcycles. You will need to contact a Freight Forwarder who will be able to make these arrangements for you.
Q. I have a small crack or chip on my windshield. Can I still ship my vehicle?
A. Due to safety concerns, all vehicles with chips or cracks in their windshield or windows will be subject to approval to ship on an individual basis. Please contact Matsonís Customer Service department for approval. Please be prepared to provide photos and a physical description as well as location of the chip or crack.
Q. How will I know when my car is available?
A. You will receive a courtesy phone call or email message when your car becomes available. It is important to contact Matson if your phone numbers or email address changes. Please be sure to track your vehicle online and be aware of port storage fees if you do not collect your vehicle within the allotted time frame. View a list of port free time and storage fees.
Q. What documents will I need to show when I collect my car?
A. You will need your Matson booking number and a photo ID.
Q. I canít pick my car up, and will need a friend or family member to collect for me. Do I need to make any special arrangements for this prior to receiving the vehicle?
A. If anyone other than the legal owner or persons listed on the original booking attempt to collect your vehicle, they will need a notarized letter authorizing them to collect the vehicle on your behalf. The notarized letter needs to list the Matson booking number, vehicle description and the full name of who is collecting the vehicle.
Q. My car was damaged in transit, how do I file a claim with Matson?
A. Matson gives you an opportunity to inspect your automobile for damage at the time it is picked up at the destination port. All damages should be noted in writing before removing the vehicle from the terminal. Once the vehicle has left the terminal, no additional damage claims will be accepted. The only exception is that you are permitted 3 calendar days from the day of pick up to report any concealed or non-apparent damage to Matson. To report this type of damage, please complete the Matson claim form with the appropriate information.
Q. My car arrived early and now I have storage fees. Do I have to pay them?
A. It is ultimately the customerís responsibility to track their vehicles and make alternate arrangements if estimated availability dates change. The storage fees are not fees assessed by Matson; these are port terminal fees and are paid to the terminal directly. These terminal storage fees cannot be waived.
Q. How long does it take when I drop off or pick up my car?
A. Please allow approximately 30 minutes when delivering or collecting your vehicle from the terminal. The terminals close promptly so please allow enough time to fully complete the process. View terminal hours of operation.
Q. What are the Port storage fees?
A. Port storage fees are to be made payable to the Port. Fees are charged due to the Port having to store your vehicle past the allotted free time. View our Port storage fees.
Q. What are Matson's Bill of Lading Terms and Conditions??
A. Click Here for Matson's Bill of Lading Terms and Conditions
Q. Can I drop off my vehicle at the port sooner than I originally scheduled......is this ok?
A. You can deliver your vehicle to the port sooner or later than you had originally planned. Your vehicle will be received and shipped on the next available vessel. At time of drop off you will be given your receipt which will detail an updated estimated shipping timeframe. Please be advised that if you deliver earlier than anticipated your vehicle will become available sooner and you will be responsible for port storage fees after your free time has expired. Please double check port hours of operation prior to delivery.
Q. I have dropped off my vehicle but Iím not moving anymore. How do I get my car and money back?
A. You will need to contact customer service immediately. If we have already loaded your vehicle to a vessel you will need to make a return booking and pay Ĺ of the original shipping costs. If we are able to retrieve the vehicle from the load port you will be assessed a rehandling fee.