Customer Service


The Smartest Distance Between Two Points

At Matson Logistics, customer service is more than just about getting your shipment from Point A to Point B. It's about providing you with information, options, and the expertise to help you make the right transportation decisions. It's about helping you understand trends and dynamics in the markets that can impact your business. It's about working with you to deliver the best possible value for your transportation dollar.

When you do business with Matson Logistics, you get a team of experienced professionals who understand the nuances of multimodal transportation. Whether it is rail intermodal, highway service, special projects, or time-definite, mission-critical freight, we match you with the resources you need to successfully plan and execute the right transportation program. Whether it's ten or ten thousand shipments a year, we have the expertise and service to get you the results your customer demands.

Scope, Scale, Flexibility

Simply stated, we create value by delivering consistent, dependable service at the best possible price. Because we are not asset-based, we have the flexibility to ensure that your shipment moves on the transportation mode of your choice:

  • Domestic Intermodal transportation utilizing the North American rail network and offering multiple service and equipment options.
  • International Intermodal TPI agreements to provide cost effective service and equipment management to our international and steamship customers.
  • Highway transportation services with over 30,000 carrier partners, to provide truckload, less-than-truckload, and specialized hauling.
  • Ground Expedited service, and final-mile and home delivery services.
  • Warehousing and distribution services to meet immediate seasonal needs or long-term dedicated operations. Transload, cross-dock, and consolidation services to move freight with maximum efficiency. Value-added custom packaging services. Matson Logistics facilities are USDA and Organic certified.

Walking the Talk

At Matson Logistics, a relentless focus on delivering superior service is truly a part of our culture. We simply want to be the best logistics provider for every customer, large or small. As an extension of your supply chain, we understand the need to meet the commitments you make to your customers.

We Deliver Value Every Day

Put us to the test. We'll get you started with Matson Logistics by assigning a logistics sales professional to work with you to create transportation solutions that deliver value to you and your customers every day.